Transwarp wrote:
I'm not wanting to get into a debate that will again take this thread off topic but I will comment on your post.
Yes there are those customer's that think they deserve to be treated like kings or queens, I should know, I deal with customers every day of my working week. However I don't lose sight of the fact that without them I wouldn't have a job.
Absolute waffle and you totally missed my point. Nowhere did I state that I don't look after or respect customers, but as an area manager, I was getting paid regardless of whether the customer bought or not, I was off later in my fully expenses company car that was changed every three months.
The point that I'm making there, was my advice was fairly impartial, I was not worried about getting my bonus that week, or what my boss would say if 'I let him get away'. It should carry some weight, that I wasn't desperate to say whatever the customer wanted to hear, just to ring a sale up on the cash register.
Now, let me bring you back to my original point, the customer gets what he wants and that was in relation to the posts others were making, about new radio components not lasting like they used to. If the customer is willing to pay top dollar, then the manufacturer will provide it, if the customer is looking to spend as little as possible, then the manufacturer will provide to that budget also.
Now, let's put a spin on my earlier analogy that brings it back on topic.
Customer, I really like that Yaesu XYZ model, had it 20 years, given me faultless service and never missed a beat, really good rig and I've enjoyed using it and got my money's worth. I'll have to replace it soon, how much.
Me, well sir you will have paid £800 for the XYZ and the comparable model is £800 still, so in real terms it has halved in price.
Customer, £800? I don't want to spend that sort of money, that's ridiculous. I've seen you've got the ZYX range now at half the price.
Me, er yes sir, but that really isn't comparable to the model you have, it's from our budget range.
Customer, Only £400 though and they all come out the same factory, so they're all the same really.
Me, Well actually, they don't all come out the same factory, and that model doesn't have SSB.
Customer, Oh I'm sure I'll do without SSB on HF. Spoken to the dealer and he's got one lined up for me.
Me, okay, well I hope you are pleased with your new purchase. Under my breath, @rse, you really have no idea, won't listen to anybody and deserve what you get.
Moral, manufacturers will only make what sells, and only the customer buys to make the sales. If the customer makes pricing the issue, then that is what the manufacturers will concentrate on. Same with everything in life. There was an ebay focus group, where all the people moaned about the delivery times of 5 days and the explosion of people using Myhermes - remember the bit, the customer gets what the customer wants. The group all said they'd be willing to pay more to get a quicker delivery. Now don't hang me on the exact figures, this is just an example. So they set up a test, with some quick selling items, all inclusive of 5 day free Myhermes delivery or 48 hour at a cost of £5 on top of the auction price. You don't have to be a Mensa member to guess how many shelled out for the extra fiver.
